Frequently Asked Questions

  • Items must be returned within 14 days of purchase.
  • Items must be in SALEABLE condition.( Has not been worn or washed and no alterations.)
  • Must have original receipt.
  • SPECIAL ORDERS are not returnable

Yes. Please see this page for our tax exemption form.

Category: Company

Yes! All orders can be securely made and paid for online using Visa or MasterCard.

Category: Website

Family Tree Clothing does not operate a traditional brick and mortar location. Shop 24/7 at www.familytreeclothing.ca and place an order online or Phone 204-505-2424.

Category: Company

Yes, we can also accept orders by phone or email. When you’ve picked out what products you want, write down the item information, sizes, colours, and quantities, then call us at 204-505-2424 or email us at familytreeclothing1@hotmail.com to place your order.

Category: Website

No, it is not required for anyone to set up an account for online shopping. While our accounts offer benefits like making purchases easier and tracking orders, guests are free to browse, choose, and buy products from our website. We value your privacy.

Category: Website